Business Development and Sales

Field Support Engineer

About Invisible AI

Invisible AI, founded in 2018 in the San Francisco Bay Area, offers a computer vision platform to reduce manufacturing costs associated with manual assembly errors. Our edge-based AI-enabled cameras track body posture and movement to help complete the story of what is happening on an assembly line to prevent any mistakes. We have raised just over $6.5M in our seed round. Our main offices are located in Austin, TX and Ann Arbor, MI.
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Austin, TX

Job description:

The Field Support Engineer serves as a main point of contact for Invisible AI’s customers and serves as company liaison with customers on administrative and technical matters for assigned projects. Nationwide travel is required, up to 75%. This role is responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of the Invisible AI equipment and software applications.

Recent Projects:

  • Flying across the country to provide support services in the installation and bring-up of Invisible AI cameras in a major OEM facility
  • Returning to sites for the maintenance and support operations of Invisible AI cameras, sometimes solo
  • Did a thorough check and approved operational quality of an existing installation
  • Taught customers how to use the Invisible AI camera system during bring up
  • Helped to establish metrics for customer satisfaction
  • Planned ahead to determine travel schedule for multiple customers including needs identification, tracking, and reporting
  • Provided leadership for maintenance crews, contractors, and project support personnel to accomplish the mission
  • Developed documentation on standard operating procedures and system audits
  • Kept good lines of communication with customer support leadership and customers

Minimum Qualifications:

  • Bachelor’s Degree in Engineering, Automation, Engineering, or Technology related field
  • Experience on Lean Manufacturing and/or Industrial Engineering on a world-class manufacturing facility
  • Ability to travel throughout US, with flexibility to work overtime, on-call and weekends, as required
  • 5+ years of related experience, preferably in the Automotive Industry
  • Experience in setting up network equipment
  • Experience in PLC setup and/or programming
  • Authorization to work in the U.S. without sponsorship now or in the future. Invisible AI will not offer sponsorship for this position


  • Competitive compensation and equity packages
  • Health, vision and dental insurance (100% coverage for employees, 50% for dependents)
  • Flexible vacation schedule

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Field Support Engineer

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