Business Development and Sales

Field Support Engineer

About Invisible AI

Invisible AI, founded in 2018 in the San Francisco Bay Area, offers a computer vision platform to reduce manufacturing costs associated with manual assembly errors. Our edge-based AI-enabled cameras track body posture and movement to help complete the story of what is happening on an assembly line to prevent any mistakes. We have raised just over $6.5M in our seed round. Our main offices are located in Austin, TX and Ann Arbor, MI.
Location:
USA flag
Austin, TX
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Remote
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Job description:

The Field Support Engineer serves as a main point of contact for Invisible AI’s customers and serves as company liaison with customers on administrative and technical matters for assigned projects. Nationwide travel is required, up to 75%. This role is responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of the Invisible AI equipment and software applications.

Recent Projects:

  • Flying across the country to provide support services in the installation and bring-up of Invisible AI cameras in a major OEM facility
  • Returning to sites for the maintenance and support operations of Invisible AI cameras, sometimes solo
  • Did a thorough check and approved operational quality of an existing installation
  • Taught customers how to use the Invisible AI camera system during bring up
  • Helped to establish metrics for customer satisfaction
  • Planned ahead to determine travel schedule for multiple customers including needs identification, tracking, and reporting
  • Provided leadership for maintenance crews, contractors, and project support personnel to accomplish the mission
  • Developed documentation on standard operating procedures and system audits
  • Kept good lines of communication with customer support leadership and customers

Minimum Qualifications:

  • Bachelor’s Degree in Engineering, Automation, Engineering, or Technology related field
  • Experience on Lean Manufacturing and/or Industrial Engineering on a world-class manufacturing facility
  • Ability to travel throughout US, with flexibility to work overtime, on-call and weekends, as required
  • 5+ years of related experience, preferably in the Automotive Industry
  • Experience in setting up network equipment
  • Experience in PLC setup and/or programming
  • Authorization to work in the U.S. without sponsorship now or in the future. Invisible AI will not offer sponsorship for this position

Benefits

1. Competitive compensation and equity packages

2. Health, vision and dental insurance

3. Flexible vacation schedule

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