Business Development and Sales

Enterprise Customer Success Manager

About Invisible AI

Invisible AI, founded in 2018 in the San Francisco Bay Area, offers a computer vision platform to reduce manufacturing costs associated with manual assembly errors. Our edge-based AI-enabled cameras track body posture and movement to help complete the story of what is happening on an assembly line to prevent any mistakes. We have raised just over $6.5M in our seed round. Our main offices are located in Austin, TX and Ann Arbor, MI.
Location:
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Austin, TX
|
Remote
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Job description:

In addition to developing the business case with customers, you will be engaging directly on the floor to plan and execute large scale deployments. You will be working with a world-class team of engineers and business leaders to push the boundaries of AI solutions in Industry 4.0 at a velocity not seen before.

Recent Projects:

  • Overseeing a large 50+ camera deployment in a manufacturing facility, which included physical camera adjustments as needed and initial setup
  • Working with line managers and operators to understand their true pain points and explaining how Invisible AI technology can be a tool for their day-to-day operations
  • Traveling to multiple customer facilities in the midwest to meet with potential customers
  • Finding new opportunities to apply our core technology for new innovative use cases within manufacturing and logistics facilities
  • Developing business cases and building an ROI calculator for different manufacturing verticals

An Ideal Candidate Would Be Accountable For:

  • Driving our most strategic, complex leading edge customer engagements to high-value outcomes for the customer.
  • Developing and maintaining a deep understanding of our customers’ value-drivers, short, medium and long-term priorities, decision-making ecosystem, influence and control points that steer the relationship towards successful initial outcomes and growth.
  • Aligning our Invisible AI-internal ecosystem in pursuit of the objective outcomes; both by proactively anticipating customer needs as well as reactively rallying the required resources whenever any risk to a successful customer outcome is indicated.
  • Fearlessly and expertly guiding our customer ecosystem at every level - from champion to executive - along an engagement path that exemplifies best practice, optimizes for outcomes and eschews unnecessary risk in the implementation and adoption path.

Minimum Qualifications:

  • Have a minimum of seven (7) years related experience in SaaS and enterprise software organizations preferably with leadership experience
  • Have strong interpersonal skills, both written and oral, and an ability to communicate complex ideas to all levels of the business.
  • A strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to work with an awesome team, and a positive/fun-loving attitude.
  • Experience in large scale IoT or Industry 4.0 projects
  • Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes in Fortune 500Customers.
  • Proven track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and commitment at that level
  • Knowledgeable of manufacturing and its common challenges, and able to connect the Invisible AI Value Proposition to customer pain/value, and be extremely comfortable explaining the value of general use cases and their impact on quality, safety and productivity to different stakeholders on customers. Manufacturing domain knowledge will be key to build and maintain credibility.
  • A Growth Mindset, leveraging deep account access to surface additional opportunity, new use-cases and keeping the Sales Ecosystem engaged with the customer in pursuit of the next opportunity, founded on exemplary execution and outcomes at each step.
  • An analytical attitude, able to dig into the usage data to find relevant insights and patterns, drive further adoption, identify new use cases, and product features and improvement opportunities.
  • Experience with analytical solutions, like Microsoft PowerBI, Tableau, MixPanel and others
  • Should be available to travel to visit customers around North America, and occasionally overseas
  • Desire to learn, grow and be apart of our expanding and dynamic Team
  • Bachelor’s degree in a related discipline or substantial relevant on the job experience
  • Authorization to work in the U.S. without sponsorship now or in the future. Invisible AI will not offer sponsorship for this position

Benefits: 

  • Competitive compensation and equity packages
  • Health, vision and dental insurance (100% coverage for employees, 50% for dependents)
  • Flexible vacation schedule

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Enterprise Customer Success Manager

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